Vela
Pending Solicitor Review. This is a working draft prepared for the purpose of soliciting professional legal review. It has not been reviewed by a qualified solicitor. Vela operates these draft terms in good faith pending legal review and will update this document promptly after professional review is complete. Questions? support@tryvela.co

Acceptable Use Policy

Effective date: 15 June 2026· v1.1

1. Purpose

This Acceptable Use Policy ("AUP") sets out the activities you must not engage in when using Vela, the AI agent platform operated by Vela AI Ltd, a private limited company registered in England and Wales (company number 17235407), registered office 66 Paul Street, London EC2A 4NA. The AUP forms part of our Terms of Service and applies to all use of Vela, including the platform, the marketing site, integrations, and any output produced by Vela's agents.

By using Vela you agree to comply with this AUP. Breach of this AUP is a material breach of our Terms of Service and may result in suspension or termination of your account, with or without notice depending on severity.

2. Acceptable use — the spirit of the policy

Vela is built to help founders and solo operators build their businesses. We expect you to use Vela for purposes consistent with that intent. The specific prohibitions below are not exhaustive — they illustrate the types of conduct that are not permitted. We may take enforcement action against any conduct that is harmful, unlawful, or contrary to the spirit of this policy, even if not explicitly listed.

3. Prohibited uses

You must not use Vela to:

3.1 Engage in unlawful activity

  • Violate any applicable law, regulation, or court order
  • Engage in or facilitate fraud, money laundering, terrorism financing, or any other criminal activity
  • Operate or interact with services or persons subject to sanctions

3.2 Harm others

  • Harass, abuse, threaten, stalk, intimidate, or defame any individual or organisation
  • Promote or incite hatred, discrimination, or violence against any group
  • Doxx or expose private information about any person without lawful basis
  • Engage in non-consensual surveillance or monitoring

3.3 Infringe rights

  • Upload, generate, or distribute content that infringes any third party's copyright, trade mark, design right, patent, trade secret, privacy right, or publicity right
  • Impersonate any person or entity in a way that misleads others
  • Misappropriate confidential or proprietary information

3.4 Compromise security or integrity

  • Attempt to gain unauthorised access to any part of Vela, other users' accounts, or any system Vela connects to
  • Probe, scan, test the vulnerability of, or otherwise breach the security of Vela
  • Bypass, disable, or interfere with security features
  • Reverse-engineer, decompile, or attempt to derive the source code of any part of Vela
  • Attempt to extract training data from Vela's agents or to use Vela's outputs to train competing AI systems
  • Use automated tools (bots, scrapers, scripts) to access Vela in ways that are not expressly permitted

3.5 Disrupt or abuse the service

  • Use Vela to send spam, unsolicited bulk communications, or chain messages
  • Distribute malware, viruses, ransomware, or any other harmful code
  • Overload, flood, or otherwise interfere with the operation of Vela or the services it integrates with
  • Use Vela to circumvent rate limits, IP blocks, or other restrictions on third-party services
  • Resell, rent, sublicense, or otherwise commercially exploit access to Vela except as expressly permitted

3.6 Generate or distribute harmful content

  • Generate or distribute child sexual abuse material — this is a criminal offence and will be reported to law enforcement immediately
  • Generate or distribute sexual content depicting any identifiable real person without their explicit consent
  • Generate or distribute deepfakes or other synthetic media intended to deceive, defraud, or harm
  • Generate or distribute content depicting graphic violence, gore, or content designed to cause serious psychological harm
  • Generate election misinformation, public health misinformation, or other disinformation designed to deceive the public

3.7 Misuse AI capabilities

  • Use Vela's agents to provide regulated services (such as financial advice, medical diagnosis, legal advice) to others as if those services came from a qualified professional
  • Use Vela to make automated decisions affecting third parties (such as hiring, lending, insurance) without appropriate human review
  • Use Vela's agents to impersonate Vela itself or any other service
  • Attempt to extract Vela's system prompts, agent instructions, or internal architecture details and present them as Vela's official disclosures

3.8 Use Vela to evade obligations

  • Use Vela to evade tax, regulatory, or compliance obligations
  • Use Vela to launder content, money, or activity originating from prohibited sources
  • Use Vela in jurisdictions where it is prohibited

4. Content uploaded to Vela

When you upload content to Vela's knowledge base or otherwise provide content for processing, you confirm and warrant that:

  • You have all necessary rights to use, share, and process the content
  • The content does not infringe any third party's rights
  • The content does not violate any law applicable to you or to its subject matter
  • The content does not contain malware or other harmful code

You indemnify us against any claim arising from infringing or unlawful content you upload. See Section 10 of our Terms of Service for the full warranty and indemnity language.

5. Reporting violations

If you become aware of any breach of this AUP, contact us at:

Email: support@tryvela.co
Subject: AUP violation report

Please include:

  • The nature of the breach
  • Where it occurred (URL, account, content)
  • Evidence (screenshots, logs, links) if you have them
  • Your relationship to the matter (affected party, witness, etc.)

We treat reports confidentially to the extent reasonably possible. We will not share your identity with the reported party without your consent unless we are legally required to do so.

For urgent matters (such as imminent harm to a person, suspected child safety issues, or active security threats), email us with "URGENT" in the subject line.

6. Enforcement

We monitor for breaches of this AUP through:

  • User reports
  • Automated detection of certain prohibited patterns
  • Manual review of flagged content or activity

Where we identify a breach, we may take any of the following actions (with notice where practical, immediately where the breach is severe):

  • Warn you and require remediation
  • Remove specific content
  • Limit specific features for your account
  • Suspend your account temporarily
  • Terminate your account permanently
  • Report to relevant authorities

Severe breaches — including but not limited to generating child sexual abuse material, planning violent acts, or facilitating other serious criminal activity — will be reported to law enforcement immediately and your account terminated without prior notice.

7. Right of appeal

If your account is suspended or terminated, you may appeal by emailing support@tryvela.co within 30 days. We will review appeals fairly. Our decision on appeal is final.

We may not be able to reverse termination for severe breaches (such as those involving criminal activity or child safety).

8. Changes to this policy

We may update this AUP from time to time. Material changes will be notified by email and in-product at least 14 days before they take effect. Continued use of Vela after the effective date constitutes acceptance.

9. Contact

Email: support@tryvela.co
Postal: 66 Paul Street, London EC2A 4NA